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LDAP Sync Service Accounts

Question asked by jlhawley on Apr 4, 2017
Latest reply on Apr 6, 2017 by subvi02

I am trying to determine why some service accounts are syncing via LDAP and others are not. We need an existing AD account to sync with Service Desk to allow for Web Service access. When I go to the account there is not visible differences between it and those that are syncing. I have tried to manually sync the account after creating it and the Merge with LDAP produces no results. Is there something with the schema that I am missing and can't see by looking in AD that would affect this?  I looked in the mods file and environmental files and have not identified any potential causes. I have also confirmed that is in the User group like all other accounts and service accounts. I thought maybe because something mandatory was missing, but the other accounts are missing e-mail parameters and other identifying information and still syncing.