CA Service Management

Guys;

Which SLA will be applied in case of Parent/Child Ticket Created? and both tickets have SLAs

In Parent-Child relationship SLA is calculated separately for both parent as well as child tickets.

Thanks Kalsw01

but i can't force the SLA that applied on the parent to be applied on the children too right?

Hi Mohamed,

The SLA runs separately on each ticket. It will take quite a complex spel-code customization to do this to pass\override the remainder of SLA from the parent to run on the child ticket as the relationship can be established at any given time.

Kind Regards,

Brian