Symantec Access Management

Tech Tip : CA Single Sign-On : Starting Policy Server a Popup tells me that a Specific dll is either not designed to run on Windows or it contains an Error

  • 1.  Tech Tip : CA Single Sign-On : Starting Policy Server a Popup tells me that a Specific dll is either not designed to run on Windows or it contains an Error

    Broadcom Employee
    Posted Apr 07, 2017 09:46 AM

    Issue:

     

    Starting the Policy Server from command line on Windows, this popup
    shows up and I read the following message :

     

          C:\Program Files (x86)\CA\siteminder\bin\smazuser.dll is either
          not designed to run on Windows or it contains an error. Try installing
          the program again using the original installation media or contact
          your system administrator or the software vendor for support
    Environment:
    Policy Server 12.52SP1CR00 on Windows 2008 R2;


    Cause:

     

    To check what the file really is, in that sample smazuser.dll, put the file on Linux
    system and run the following command as root :

     

      # file smazuser.dll

     

    In that sample, the command returns this output :

     

      "smazuser.dll: Zip archive data, at least v2.0 to extract"

     

    This file is a zip file and that's why Windows returns the message
    "not designed to run on Windows or it contains an error".


    Resolution:

     

      Rename the smazuser.dll to smazuser.dll.zip, unzip it and put in
      place the smazuser.dll on Windows OS to solve the issue.

     

    KB : TEC1660397