CA Client Automation

  • Private Community

  • 1.  ITCM agent high utilization

    Posted Apr 10, 2017 02:27 AM

    Hi Team,

     

    On one of the production scalability server, ITCM agent is consuming 100 % CPU utilization which is pushing server to hung state.

     

    After troubleshooting found that below plugins are the highest contributors from ITCM  perspective.

    cfbasichwnt.exe
    cfbasicInv.dll

     

    SS version : 12.8

    DM version :12.9

     

    After stopping caf services, cpu utilization went normal around 15 to 20%.

     

    Is there any testfix available or any other steps which can resolve the issue

     

    Thanks!!



  • 2.  Re: ITCM agent high utilization

    Broadcom Employee
    Posted Jun 01, 2017 02:26 PM

    You should upgrade your Scalability to R12.9

     

    The Scalability and Domain Managers should be at the same version.

     

    Then open a support ticket for the R12.9 rollup of Testfixes.