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Prevent Copy Menu Item for Request ticket type only

Question asked by dukecityrebecca on Apr 12, 2017
Latest reply on Apr 12, 2017 by Grant Bruneau

Hola - in our organization, we prevent analysts from creating new requests directly into CA Service Desk so they use the Service Catalog instead. However, the requests are loaded into CA SD for the fulfillment portion (via PAM).  Once requests are in CA SD, they are 'copy-able'. 

 

Therefore, we need a way to prevent File > Copy for Request type tickets only.  I read on the ServiceDeskUsers Forum, that the menubar_xx.htmpl form doesn't have access to $args. attributes of detail_pages, so it can't be done on this form.

 

Has anyone figured out another way to prevent File > Copy for a specific ticket type?  Thanks!

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