In CA SD when we change the urgency or impact based on impact and urgency priority value will get change automatically before saving the ticket.
I have a requirement based on some condition to change the urgency value inturn the priority.
I did it but the results changed values are reflecting in the detail page after saving and refresh the page only.
Can any one help how to change the values or refresh the values and gets reflected in form before saving the ticket itself.
I tried both pre and post validates. any suggestions to achieve this.