Symantec IGA

Hi,

Currently we are using CA IDM 12.6 SP4 version. When we are running the bulk loader for 20 or more users through UI we are facing  these issues for some of the users:

"[4/3/17 17:05:31:713 EDT] 0000044a SystemOut O 17:05:31,712 ERROR [ims.llsdk.directory.jndi] Failed to connect to LDAP directory ldap://xxxx:10389 ldap://xxxx:10389 Reason: Connection refused " and if we submit for 100 users some of the tasks getting completed, some of the tasks getting failed throwing the above error "Directory Connection" and the other tasks are going into audited state.

Is there any system level configurations needed to be changed for the bulk loader so that the tasks wouldn't be going into audited state?

Do we need to check if there are sufficient bind handlers in the directory server or do we need to cache the bind handlers for the directory server issue?

Please let me know if anyone has faced this similar situation with the bulk loader tasks going into audited state...

Thanks in Advance,

Venkat.

HI Venkat - it looks like you opened a support ticket (00715723) for this and you are working with Sagi on it.

Hi Michael,

We are facing similar issue in CA IDM 14.2. When we upload around 100 users it works fine, but when we upload around 1000 users, it gives error "LDAP: error code 52 - Unavailable". Can you let us know the workaround for the same.

Are you using CA Directory as your user store?

It could be related to the "max-users" setting in the limits file for your user store (typically under <install-dir>\dxserver\config\limits). Depending on version, that may be set at 255. You could look to increase this to 4096

If you use the bulk load client instead of the UI bulk loader, then you can include the -b flag to upload the file in batches. E.g. -b 10 means 10 records are uploaded at a time and then a slight delay before the next 10 records are uploaded.

in addition to kenpe02 reply, in the UI we also have the "BulkLoaderThreads" parameter which might be useful

Miscellaneous Properties - CA Identity Manager - 14.1 - CA Technologies Documentation 

BulkLoaderThreads
Use this user-defined property to control the number of threads used for each bulk load submission, thereby controlling performance problems. 
Default: 30

Regards

Rinat