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Controller.log keep seeing 'going down...' every few minutes

Question asked by dd_del on Apr 17, 2017
Latest reply on Apr 18, 2017 by Britta_Hoffner

I have a situation where the controller keeps 'going down' every few minutes. In USM, the alert count does not increase, it seems to come in as a new alarm / event every time, which in turn causes multiple duplicate event tickets in our CRM due to integration

 

Under what conditions does a 'going down' event get triggered? I've checked connectivity via tcpdump, and NTP all seems to be ok, don't really see any issues - has anyone else seen similar issues before, and anything additional I can check?

 

 

Apr 17 10:11:47:098 [140337017726720] Controller: --------------------------------------------------------------------------------------------------------
Apr 17 10:11:47:099 [140337017726720] Controller: ----- Robot controller 7.90 [Build 7.90.7621, Feb 22 2017] started -----
Apr 17 10:11:47:099 [140337017726720] Controller: Name = , Port = 48000
Apr 17 10:11:47:099 [140337017726720] Controller: OS = UNIX / Linux / Linux 2.6.32-642.4.2.el6.x86_64 #1 SMP Mon Aug 15 02:06:41 EDT 2016 x86_64
Apr 17 10:11:47:099 [140337017726720] Controller: Domain = 
Apr 17 10:11:47:099 [140337017726720] Controller: Primary HUB = /
Apr 17 10:11:47:099 [140337017726720] Controller: Secondary HUB = 
Apr 17 10:11:47:099 [140337017726720] Controller: Loglevel = 0, Logfile = controller.log
Apr 17 10:11:47:103 [140337017726720] Controller: Running as user root (0)
Apr 17 10:11:47:103 [140337017726720] Controller: -----
Apr 17 10:11:47:103 [140337017726720] Controller: Controller on  port 48000 started
Apr 17 10:11:48:112 [140337017726720] Controller: Hub  contact established
Apr 17 10:43:16:570 [140337017726720] Controller: Going down...
Apr 17 10:43:24:582 [140337017726720] Controller: Down
Apr 17 10:43:35:637 [139988764989184] Controller: --------------------------------------------------------------------------------------------------------
Apr 17 10:43:35:637 [139988764989184] Controller: ----- Robot controller 7.90 [Build 7.90.7621, Feb 22 2017] started -----
Apr 17 10:43:35:637 [139988764989184] Controller: Name = , Port = 48000
Apr 17 10:43:35:637 [139988764989184] Controller: OS = UNIX / Linux / Linux 2.6.32-642.4.2.el6.x86_64 #1 SMP Mon Aug 15 02:06:41 EDT 2016 x86_64
Apr 17 10:43:35:637 [139988764989184] Controller: Domain = 
Apr 17 10:43:35:637 [139988764989184] Controller: Primary HUB = /
Apr 17 10:43:35:637 [139988764989184] Controller: Secondary HUB = /
Apr 17 10:43:35:637 [139988764989184] Controller: Loglevel = 0, Logfile = controller.log
Apr 17 10:43:35:642 [139988764989184] Controller: Running as user root (0)
Apr 17 10:43:35:642 [139988764989184] Controller: -----
Apr 17 10:43:35:642 [139988764989184] Controller: Controller on  port 48000 started
Apr 17 10:43:36:651 [139988764989184] Controller: Hub  contact established
Apr 17 11:18:50:111 [139988764989184] Controller: Going down...
Apr 17 11:18:58:127 [139988764989184] Controller: Down
Apr 17 11:19:05:161 [140290132383488] Controller: --------------------------------------------------------------------------------------------------------

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