DX Unified Infrastructure Management

  • 1.  Probe of Things - UMP Healthcheck

    Posted Apr 17, 2017 01:29 PM

    Hello Folks,

     

    I downloaded the probe of things from store and send to IM Archive.

     

    I executed a call 'healthcheck_UMP_health, but in status bar showed communication error.

     

    CA UIM 8.2

    Probe of Things installed in NIS robot

     

    Follow the logs (level 4)

    Apr 17 14:23:49:106 [main, probe_of_things] ****************[ Starting ]****************
    Apr 17 14:23:49:106 [main, probe_of_things] 1.14
    Apr 17 14:23:49:106 [main, probe_of_things] CA Technologies
    Apr 17 14:23:49:123 [main, probe_of_things] port=48011
    Apr 17 14:23:49:180 [main, probe_of_things] Login to NimBUS is OK
    Apr 17 14:24:00:770 [attach_socket, probe_of_things] Starting WASP list queries
    Apr 17 14:24:00:942 [attach_socket, probe_of_things] Request to probe "/Logicalis-Infrastructure-Management/Core-Optimal-IM/br5oimcnmnms001/data_engine" callback get_connection_string was successful.
    Apr 17 14:24:00:950 [attach_socket, probe_of_things] Resulting parsed connection data is: DatabaseConnectionInfo [databaseName=CA_UIM_8, databaseServer=10.55.249.12, dbProvider=SQLOLEDB, nisJdbcUsername=sa, nisJdbcPassword={not_shown_for_security_reasons}, nisJdbcUrl=jdbc:sqlserver://;serverName=10.55.249.12;databaseName=CA_UIM_8;applicationName=probe_of_things]
    Apr 17 14:24:00:952 [attach_socket, probe_of_things] Database is: SQL Server
    Apr 17 14:24:00:952 [attach_socket, probe_of_things] Integrated Security: False
    Apr 17 14:24:04:357 [attach_socket, probe_of_things] REPORTS: UMP Techdocs report creation started
    Apr 17 14:24:04:627 [attach_socket, probe_of_things] Starting DB Info queries
    Apr 17 14:24:04:691 [attach_socket, probe_of_things] Request to probe "/Logicalis-Infrastructure-Management/Core-Optimal-IM/br5oimcnmnms001/data_engine" callback get_connection_string was successful.
    Apr 17 14:24:04:698 [attach_socket, probe_of_things] Resulting parsed connection data is: DatabaseConnectionInfo [databaseName=CA_UIM_8, databaseServer=10.55.249.12, dbProvider=SQLOLEDB, nisJdbcUsername=sa, nisJdbcPassword={not_shown_for_security_reasons}, nisJdbcUrl=jdbc:sqlserver://;serverName=10.55.249.12;databaseName=CA_UIM_8;applicationName=probe_of_things]
    Apr 17 14:24:04:810 [attach_socket, probe_of_things] Database is: SQL Server
    Apr 17 14:24:04:810 [attach_socket, probe_of_things] Integrated Security: False
    Apr 17 14:24:06:960 [attach_socket, probe_of_things] REPORTS: UMP Techdocs report creation started
    Apr 17 14:24:07:108 [attach_socket, probe_of_things] Starting database fragmentation queries
    Apr 17 14:24:07:512 [attach_socket, probe_of_things] Request to probe "/Logicalis-Infrastructure-Management/Core-Optimal-IM/br5oimcnmnms001/data_engine" callback get_connection_string was successful.
    Apr 17 14:24:07:531 [attach_socket, probe_of_things] Resulting parsed connection data is: DatabaseConnectionInfo [databaseName=CA_UIM_8, databaseServer=10.55.249.12, dbProvider=SQLOLEDB, nisJdbcUsername=sa, nisJdbcPassword={not_shown_for_security_reasons}, nisJdbcUrl=jdbc:sqlserver://;serverName=10.55.249.12;databaseName=CA_UIM_8;applicationName=probe_of_things]
    Apr 17 14:24:07:656 [attach_socket, probe_of_things] Database is: SQL Server
    Apr 17 14:24:07:656 [attach_socket, probe_of_things] Integrated Security: False

     

     

    Could you help me to find the communication issue? 

    Everything looks fine on logs.



  • 2.  Re: Probe of Things - UMP Healthcheck

    Posted Apr 18, 2017 08:34 AM

    Probe of Things - A Custom Probe That Does Things 

     

    There is the discussion for that probe. As for the error you saw, that is the probe utility timing out. In the probe utility settings you can try to increase the timeout limit and see if that helps. However, the report still should be generated as only the report timed out, not the actual report generation.

     

    Please check the reports folder in the probe_of_things installation folder (probes/system/probe_of_things).

     

    If you have any other questions concerning the probe you can post in that discussion or email me directly at bryan.morrow@ca.com.



  • 3.  Re: Probe of Things - UMP Healthcheck

    Posted Apr 18, 2017 09:19 AM

    Bryan, 

     

    Thanks for your answer.

     

    I configured the parameter 'Request timeout' from Probe utility from 30 sec to 300 sec and after this time I got the same error of 'Communication Error'.

     

    I figured out that there is no folder probe_of_things in the directory (probes/system/).

    I only found probe_of_things folder in directory Nimsoft/archive/probe_of_things

     



  • 4.  Re: Probe of Things - UMP Healthcheck

    Posted Apr 18, 2017 09:27 AM

    That folder will be on the robot you've deployed the probe to, as for the timeout, I'm surprised the queries would take that long. 



  • 5.  Re: Probe of Things - UMP Healthcheck

    Posted Apr 18, 2017 09:31 AM

    Bryan,

     

    I checked the folder on robot with the probe, in our case is the cauim database - NIS.- but there is no folder 

     

    I will try increase the timeout to 900 sec.



  • 6.  Re: Probe of Things - UMP Healthcheck

    Posted Apr 18, 2017 09:32 AM

    If the probe is running on the server, it has to be in the probes directory. Maybe check /application instead of /system, its possible you're using a version that I've changed the install location.