CA Service Management

Hello Team

We have implemented SDM 14.1 high availability . Now we want to use sdm android application which is available on play store(android). What configurations need to be done on sdm application so that we can use sdm mobile app with it???

THanks.

Refer to the below links:

CA Service Management Mobile Application
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https://docops.ca.com/ca-service-management/14-1/en/using/mobility/ca-service-management-mobile-application

Configure the Mobile Attributes for CA SDM Tickets
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https://docops.ca.com/ca-service-management/14-1/en/using/mobility/ca-service-management-mobile-application/configure-the-mobile-attributes-for-ca-sdm-tickets

HI Junaid

Thanks for link shared

But i cannot see anything to do for integration on sdm application other than Administration, Service Desk, Mobile Attributes. which i already created. i do not think that this is the only thing required for integration.

THe mobile application asking for sdm  url and credentials to logon. 

THe link you shared provides the detailed information of mobile application of its functionality. OR may be if im missing please point me to the correct path.

Thank you

You should be able to access the mobile application with the following URL:

http(s)://<SDM_HostName>:<rest_port>

Coming to login credentials ,try with the default admin login credentials of SDM.

FYI : 

Access the CA Service Management Mobile Application
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https://docops.ca.com/ca-service-management/14-1/en/using/mobility/ca-service-management-mobile-application/access-the-ca-service-management-mobile-application

Hi La-Qa,

From SDM,  We hope that Rest services are already configured.

Can confirm same from nx.env file. It should be "@NX_REST_INSTALLED=Yes "

Now on Mobile-> from play store you download the app.

It will ask for URL and credentials.

->URL will be: http://<servername>:portnumber

ex: http://SDMserver:8050 

port will be 8050 if your are using default port number.

->and credentials: the same you use to login into SDM.

please check the below link:

Access the CA Service Management Mobile Application - CA Service Management - 14.1 - CA Technologies Documentation 

HI Junaid & Kal

Ok i got your point. So basically there no any configuration which need to be done on sdm application to use mobile application.

however i have checked rest service which is configured.

Like i i have only sdm installed rightnow. with uss integrated. and uss uses 8686 port. and i believe 8050 port is tomcat shutdown port.

As you said you have USS configured.Can you use the Unified Self-Service (USS) URL to access the mobile application.

Once e are logged in the app it should automatically enable the Capabilities like Analyst Queue, Approvals, Requests/Incidents etc., based on your USS role permissions and configuration settings.

I hope this helps!