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Spooler probe alarm " unable to reset out-queue" issue

Question asked by Herin on Apr 19, 2017
Latest reply on Apr 19, 2017 by Britta_Hoffner

Hi All,

We are getting few alarms from the servers in regards to spooler probe. " Unable to reset out-queue" . 

 

 

 

Below are the steps which we have tried but that has not resolved the issue.

 

  • Restarted the nimsoft service on the server and acknowledged the alarm. The alarm comes back 
  • Followed the KB: Spooler not sending QoS data from robot 
  • Restarted the server and it clears the alarm but after few days the same alarm comes back.
  • Updated the nimsoft robot on the servers from 7.80 to hotfix 7.80HF21 . Doesnt resolve the issue

 

There are no firewalls on the servers. All the servers are running Windows 2008 R2 64 bit. The spooler log file shows 

 

 

Can anyone please assist in resolving this issue. Much Appreciated. 

 

Thanks

Herin

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