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Can you have a location be marked for Special Handling/'VIP'?

Question asked by RichFTB on Apr 20, 2017
Latest reply on Apr 21, 2017 by Jon_Israel

We have a situation where our help desk would like to have all users reporting issues and filing requests from certain locations be marked for special handling.  We would use this for VIPs like executives at a corporate headquarters, high priority projects from a development center, or if a certain site was continuously experiencing issues.  Changing every user at each location is time consuming and many users move from one location to the next so having to update their contact record each time would be a hassle.  Since you have to provide a location for each ticket, tying the special handling flag to that would provide the most benefit for our users.  Please advise.