CA Service Management

  • 1.  Avoid users to copy requests

    Posted Apr 20, 2017 09:35 AM

    Hi,

     

    by default, Catalog users can copy requests (see attachment). Is it possible to avoid it?

     

    I'm using CA Service Catalog 14.1.

     

    Best regards,

    SL

     



  • 2.  Re: Avoid users to copy requests

    Broadcom Employee
    Posted Apr 27, 2017 05:21 AM

    There is no built in Control Policy that can limit the Copy Request button functionality that I am aware of. However you could comment out the copy button so it will not show when viewing previous requests.  

     

    To do so you need to edit  the requestprofile.xsl file here:   “CA\ Service Catalog\view\webapps\usm\explorer\request”

    Search for “cloneclick()”

     

    Comment the button out

    <!--

      <xsl:if test="not($mode) and not($fmode) and ($canAdd) and string-length(/xmlRoot/icguinode/icguinodeinfo[21])>0">

        <td class="pagesection">

          <xsl:call-template name="page_button">

            <xsl:with-param name="id" select="'clone'" />

            <xsl:with-param name="text" select="$xslcontent/clone" />

            <xsl:with-param name="titletext" select="$xslcontent/clone_tooltip" />

            <xsl:with-param name="onclick">cloneclick()</xsl:with-param>

          </xsl:call-template>

        </td>

      </xsl:if> 

      -->

     

    Save

     

    Delete the translet files here   “CA\ Service Catalog\view\translets”, and then recycle the catalog service. The copy button should no longer display on previous requests.

     

    Hope this helps!