CA Service Management

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  • 1.  Adding a unique field in APM to be passed to SAM

    Posted Apr 20, 2017 01:57 PM

    Is it an XML script or executable that posts data into the directory?  I'm looking to pull a field/comlumn from APM and pass it onto SAM. I know it's a multiple step process (putting the data into a directory and then SAM (data_exchange_external) picks it up and process the files in the directory.  If it is an XML script - what is the name of it and where is it located?



  • 2.  Re: Adding a unique field in APM to be passed to SAM

    Posted Apr 24, 2017 05:08 PM

    JD-Hum

    Let's take a step back, exactly what are you trying to accomplish here, e.g. what's the object type and which attribute(s) of the actual objects are you trying to replicate from APM into SAM?

     

    John



  • 3.  Re: Adding a unique field in APM to be passed to SAM

    Posted Apr 25, 2017 08:19 AM

    Passing the ASSET Lifecycle Status in APM to Device Status in SAM.

     

    Jim DeGonda

    Humana

    325 West Main Street

    16C Water Front Plaza

    Louisville, KY 40202

     

    JDeGonda@Humana.com<mailto:JDeGonda@Humana.com>

     

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  • 4.  Re: Adding a unique field in APM to be passed to SAM
    Best Answer

    Posted Apr 25, 2017 04:45 PM

    Hi Jim, 

     

    The C:\Program Files (x86)\CA\ITAM\Event Service\ SAMDataSynchConfig.xml file is the file that contains the field mappings for data sent from APM to SAM. 

    There are some instructions in the .xml file, at the top, on how to modify this file to add APM attributes and map them to the SAM attributes. 

    It does require some knowledge of both the APM and SAM database tables and columns. 

     

    Very important:  Whatever changes you make to the \Event Service\ SAMDataSynchConfig.xml file, then copy this file also to the \Application Server directory (the two files should be the same.) 

     

    Also, after changing the .xml file, then be sure to restart the event service, before you test changing data in APM and sending the update to SAM. 

     

    HTH, 

    Gale Bacon

    CA Technologies