We are using CASD 12.7 In our environment. We want to know how many concurrent Analyst Licenses were Procured. Where can I find these Information.
Please Throw some Lights...
This document should give you the info you need: How to gather concurrent license usage statistics for CA Service Desk Manager.pdf
I get an unauthorized when I try to go to this link.
You can activate the web connection concurrent user kpi data
You can find into Servicedesk -> Kpı Data menu
When you activate, by default system is write concurrent connection count to the Kpi table hourly
Just to add on what Turker and Jon mentioned...
Just installing or enabling the KPI data to be collected is not sufficient. The data collected in those tables may not make sense to you if just view then as raw as they are from the tables. There is a OOTB CABI report that you can run to get the graphical view of this info in a meaningful manner. This report is based on the KPI data collected over time. See also the tech doc below:
How to find the number of web engine licenses count in Service Desk R12?
tks for Sharing with us
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