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High Priority Ticket Creation for Certain Roles Only

Question asked by jlhawley on Apr 24, 2017
Latest reply on Apr 24, 2017 by jlhawley

We have a requirement to make High Priority incident creation only available for certain roles to ensure that the incident management process is being followed. I was thinking that a data partition restricting the view of the two priorities needed would be the best since they will be required to update high priority tickets assigned to them through the incident management process. However, I was unable to make this work using the data partitions. The other option that we were going to try was in the form itself using WSP; but those restrictions appear to be universal when you update the WHERE clause. Any ideas would be appreciated.