Integrating UIM 8.3.1 and ServiceNow

Discussion created by michael.kop on Apr 24, 2017
Latest reply on May 12, 2017 by michael.kop

We are in the process of configuring our new instance of ServiceNow.  We are a service provider and will have multiple domains within ServiceNow, I wanted to know if there are any issues or "gotchas" I should be aware of when creating domain names.  For example, does the domain name or client organization need to match the UIM origin name for alarm association?  


I know this was a requirement for integrating UIM and CSM.


Appreciate any feedback!