Clarity

Hi All,

We are in Clarity 13.3. I wrote a gel script on Project object which will trigger on a field update.

Process sends the email notification to : Project Manager, Process initiator, Support email (hardcoded)

<gel:email
from="noreply@claritysupport.com"
to="${Manager_email};${IntiatedBy_Email};abc@clarity.com"

It has been observed that when Manager and initiator is same hence having same emailID, mail not sent to anyone.

In all other scenario, it works fine.

Is it a known Issue ? if so, is it resolved in subsequent versions ?

Regards,

Khushboo

This seems to happen in 15.2 as well. May be you can use 3 different <gel:email> tags as a workaround?

...or just code around it in the GEL (don't need 3 tags) - just programatically build the "to" list as a variable and don't put duplicate emails into it.

Strange BUG though it seems ; would need recording & fixing - have you raised it with CA Support?

Hi Khushboo,

You can use a simple comparision before adding recepints name to email tags.

Something like this 

<core:if test="${Manager_email == IntiatedBy_Email}">
<core:set value="true" var="email_recp_duplicate_flag"/>
</core:if>

Now use this flag value to send email and this will aviod duplicate issue.

Regards,

Prashank Singh