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Spec KB: Unable to save the spectrumgtw probe configuration

  • 1.  Spec KB: Unable to save the spectrumgtw probe configuration

    Broadcom Employee
    Posted Apr 24, 2017 03:57 PM
    Document ID:  TEC1438676
    Last Modified Date:  04/06/2017
    Show Technical Document Details
    Problem:

    The following error message is displayed when saving the spectrumgtw probe configuration through the Admin Console:

    spectrumgtw_probe_save_error.png

    And the following error message is displayed when validating the connection:

    spectrumgtw_validate_connection.png

    Environment:
    CA Spectrum 10.2 and CA UIM 8.51
    Cause:

    The Spectrum OneClick web server machine is not responding to heartbeat restful post.

    http://<OneClick_hostname>:<port>/spectrum/restful/heartbeat

    wireshark_post_restful_heartbeat.png

    heartbeat_not_responding.png

     

    Instructions is found in the Knowledge Document Link: