CA Service Management

Hi

I have a doubt with the catalog configuration, let's see if anyone can help me :-)

I'm configuring in Catalog the details of the Service Offerings, when I modify the approval level in any of them, the next field is "Status on Approval".

I have two options: "fulfilled" and "pending fulfillment", but the custom options doesn't appear.

.....

<!-- 1100 to 1899 can be used for custom fulfillment status -->
<st_1101>Cumplimentada</st_1101>
<!-- 1900 and above is reserved -->
<st_1999>Fulfillment Cancelled</st_1999>
<st_2000>Fulfilled</st_2000>

....

So, if the user auth level is upper than approval level, I can't choose my custom status.

Same if the auth level is lesser, the request is "pending approval" status, I don't find any option to modify it with my custom status.

Thx!!

Juan

Hi Juan,

Please find the below document which gives you more insight on the OTB status and custom status as per your requirement.

https://docops.ca.com/ca-service-management/14-1/en/using/request-management/request-management-using-ca-service-catalog/status-values

Hope this helps in getting your specific requirement!