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Allow visibility to all requests for Catalog User?

Question asked by shomer on Apr 25, 2017
Latest reply on May 5, 2017 by Grant Bruneau

Business would like Catalog User to have visibility to all users' requests (all requests in system) from searches. Not sure if this can be done with an access policy via EEM (assign a policy to catalogenduser ACL) or if there may be an alternate solution (other than assigning another role). No documentation on policies I can find to explain what each does, and CA was not able to assist (not supported)...anyone else run into this and find a solution?