CA Service Management

Hi team,

We have 1 primary server and we have configured a secondary server for mobility.

We don't connect to service desk from the secondary server. As of now, when trying to connect the mobile URL it say page cannot be displayed. I can see the casdm folder under the CATALINARest folder under bopcfg, which I believe means the .war files are deployed. I ran a pdm_configure as well but we are not able to connect the URL.

Do we have to

1. Explicitly add a configuration from the Administration tab for the primary server

2. In the additional process tab, for secondary hostname, include the RESTWEBService?

3. Run pdm_configure on primary

Or can we Add new configuration for secondary hostname with additional Restwebservice and run pdm_configure on secondary?

if we have to follow the first scenario, then will the webservice URL i.e. USD_R11_WebService?wsdl will it work on primary or will it get moved onto the secondary server?

Raghu.Rudraraju your inputs please

Jon_Israel any input 

Hi Pushpith,

You will need to run pdm_configure on the secondary server and select the 'Configure REST Web Services' option.

Regards,

Gordon.

Hi Gordon, 

I have tried it.. that doesnt help  

Pushpith,

Try the following steps:

1. Create a configuration under Administration-> System-> Configurations.

2. In this new configuration under Additional Processes add a RESTful Web Services Tomcat Server to the secondary server and save.

3. Run pdm_configure on both primary and secondary servers selecting the 'Configure REST Web Services' option

pdm_status should now show a Restful Services pdm_tomcat running on both primary and secondary servers.

Hope that this helps.

Gordon

Hi Gordon,

I met with these errors while running pdm_configure. Any idea what could be the issue and how to resolve the same?

04/28 08:28:25.588 INFO  Task.java              214 Running: Configure web service(s)
04/28 08:28:25.963 INFO  ConfigWebServicesTask.java   163 ## deployWebServices :true; hasVisualizer :true
Apr 28, 2017 8:28:26 AM org.apache.axis.utils.JavaUtils isAttachmentSupported
WARNING: Unable to find required classes (javax.activation.DataHandler and javax.mail.internet.MimeMultipart). Attachment support is disabled.
04/28 08:28:26.150 INFO  TomcatUtilities.java   536 Stopping tomcat
04/28 08:28:27.541 INFO  ConfigWebServicesTask.java   420 renaming file E:\PROGRA~1\CA\SERVIC~1\bopcfg\www\CATALINA_BASE\webapps\CAisd\WEB-INF\web.xml to E:\PROGRA~1\CA\SERVIC~1\bopcfg\www\CATALINA_BASE\webapps\CAisd\WEB-INF\web.xml_1828.
04/28 08:28:27.541 INFO  TomcatUtilities.java   524 Starting tomcat
04/28 08:28:42.994 INFO  ConfigWebServicesTask.java   433 Deploying Web Service: E:\PROGRA~1\CA\SERVIC~1/sdk/websvc/R11/deploy.wsdd
04/28 08:28:42.994 INFO  ConfigWebServicesTask.java   522 Executing deployment command: AdminClient E:\PROGRA~1\CA\SERVIC~1\sdk\websvc\R11\deploy.wsdd -8080 -hHJISDEVAPP
Processing file E:\PROGRA~1\CA\SERVIC~1\sdk\websvc\R11\deploy.wsdd
04/28 08:28:43.119 ERROR ConfigWebServicesTask.java   554 null class java.lang.reflect.InvocationTargetException (404)Not Found
04/28 08:28:43.119 INFO  ConfigWebServicesTask.java   454 Deploying CMDB Web Service: E:\PROGRA~1\CA\SERVIC~1/sdk/websvc/CMDBF/deploy.wsdd
04/28 08:28:43.119 INFO  ConfigWebServicesTask.java   522 Executing deployment command: AdminClient E:\PROGRA~1\CA\SERVIC~1\sdk\websvc\CMDBF\deploy.wsdd -8080 -hHJISDEVAPP
Processing file E:\PROGRA~1\CA\SERVIC~1\sdk\websvc\CMDBF\deploy.wsdd
04/28 08:28:43.135 ERROR ConfigWebServicesTask.java   554 null class java.lang.reflect.InvocationTargetException (404)Not Found
04/28 08:28:43.135 INFO  TomcatUtilities.java   536 Stopping tomcat
04/28 08:28:45.963 INFO  ConfigThread.java      589 Configuration progress : 13 out of 25 tasks completed.

Pushpith,

I've seen a couple of things cause this error:

1. Check that the file NX_ROOT\bopcfg\www\CATALINA_BASE\webapps\axis\WEB-INF\web.xml file actually exists. If it doesn't, copy it from another installation.

2. Check that nothing else is listening on port 8080 (netstat -abno | find /i "listening" | find "8080"). It's possible that the tomcat port is in use by another process.

If that doesn't help, run pdm_configure with the -z flag which will give verbose output and may help pinpoint the reason for the error.

Regards,

Gordon. 

Hi Gordon,

1. The web.xml exists and I compared the contents with other server's web.xml, both files match.

2. Output of netstat given below:

3. I'll try pdm_configure -z

Also, I would like to if the same websrv is supposed to work on secondary server or not? As of now it is not working, do we have to enable it ?

>netstat -abno | find /i "listening" | find "8080"
TCP    0.0.0.0:8080           0.0.0.0:0              LISTENING       79700
TCP    [::]:8080              [::]:0                 LISTENING       79700

The issue got resolved post changing the web.xml present in the conf folder of CATALINA_BASE, we had changed this file for enabling SSO on tomcat. Post reverting the same, took a restart of tomcat and the webservice was accessible.

Now I would like to understand if we add the restful webservice process on the secondary server then, would the above webservice be accessible from primary server?

Hi Pushpith,

You may try to run this URL to check if webservices are accessible

  http://<secondary server >:8050/CAISD-REST/?_wadl

~Vinod.

Hi Vinod, m aware of the URL..but will it be accessible from the primary server if above configurations are done..is my question  .

Pushpith,

Unless you were to disable Restful web services on the primary server it should still work. Enabling it on a secondary wouldn't disable the daemon on the primary server.