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Maintenance Best Practices

Question asked by shelby.gerlach on Apr 26, 2017
Latest reply on Apr 28, 2017 by Christopher Yardin

We are getting ready to implement financials so that we can begin to internally chargeback our IT costs to the business units. We have both Agile and Traditional/waterfall projects and are wondering what the best way to set-up our Small Enhancement and Maintenance buckets should be?


Is it better to create a project per business unit / OBS? Or per team and have tasks per OBS? It sounds like invoices are created using the adhoc reports, what would that look like for both of these scenarios?