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Attachment Issue on IE 11 with OS win 7 & 10

  • 1.  Attachment Issue on IE 11 with OS win 7 & 10

    Posted May 02, 2017 07:30 AM

    Hi Team,

     

    We are on r14.1.03.2, we are using IE 11 and chrome. We have enabled SSL on both IIS and tomcat.

    We facing issue on systems that have IE 11 browser & Win 7/10 OS. When trying to open url: http://hostname:8443

    it says "page cannot be displayed". When the same url is hit from chrome, it seems to work fine. We were facing similar issue in Mozilla, but post setting below options we were able to open in Mozilla as well.

     

     

    I don't think this is a network issue, as it is opening properly in chrome & Mozilla.

    We have opened a case with support, but they haven't found anything yet. Kindly help.



  • 2.  Re: Attachment Issue on IE 11 with OS win 7 & 10

    Broadcom Employee
    Posted May 02, 2017 12:19 PM

    If you have SSL enabled, the URL should be HTTPS:\\hostname:8443

     

    Does the same behavior occur if you use HTTPS:\\hostname:8443 and HTTPS:\\HOSTNAME_FQDN:8443

     

    Have you tried using the Browser Console in IE11 (F12) to see if any error messages are logged?



  • 3.  Re: Attachment Issue on IE 11 with OS win 7 & 10

    Posted May 03, 2017 03:14 AM

    Hi Paul, sorry that was a typo, yes we are using https://hostname:8443 & https://fqdn:8443 in both cases the page doesnt open up. We tried the browser console, fiddler trace, but we couldn't find any specific error.



  • 4.  Re: Attachment Issue on IE 11 with OS win 7 & 10

    Posted May 03, 2017 04:54 AM

    May not be related if you can't access the root url already but for attachments specific between IIS and Tomact you may want to look at your CORS settings in tomcat?

    this doc https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1807076.html may help.

     

    Can you access the full path vs. the root? i.e. https://hostname:8443/CAisd/pdmweb.exe

    maybe the redirect is not handled correctly in IE as each browser handling it directly and IE is known to do their own implementation on w3c.

    my 2 cents

     

    /J



  • 5.  Re: Attachment Issue on IE 11 with OS win 7 & 10

    Posted May 03, 2017 08:35 AM

    Jerome, we are able to access the same URL from chrome and mozilla. Only facing issue with IE 11.



  • 6.  Re: Attachment Issue on IE 11 with OS win 7 & 10

    Posted May 03, 2017 08:53 AM

    Yes I understand but wondering if linked t the redirect therefore my question if you have access using the full path above in IE.

    /J



  • 7.  Re: Attachment Issue on IE 11 with OS win 7 & 10

    Posted May 03, 2017 08:58 AM

    yes we tried with full path as well, but same issue



  • 8.  Re: Attachment Issue on IE 11 with OS win 7 & 10

    Posted May 03, 2017 09:03 AM

    ok

    so at less we can eliminate that piece.

    /J



  • 9.  Re: Attachment Issue on IE 11 with OS win 7 & 10

    Posted May 03, 2017 09:11 AM

    there is several articles on the net specific to such error can't display in IE11.

    did you have a look as those?

    Coming back to your initial screenshot I just saw you disabled ssl3 in mozila for make it to work.

    Did you tried to do the same in IE11?

    Make sure you clear you SSL cache too then (under the content tab) 

     

    /J



  • 10.  Re: Attachment Issue on IE 11 with OS win 7 & 10

    Posted May 03, 2017 09:27 AM

    Yes Jerome, I had checked available articles and what I understood is, for IE we have to set the mentioned options(SSL Cipher) from gpedit.msc (refer this: http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express-1061/200556-UCCX-10-6-Pages-Does-not-Load-in-IE11-Af.html)

    I checked for the hot fix (KB6xxxx)  mentioned in the above article but I couldn't find the same in the end user's machine, so not sure if the above article will help or not.

    But we'll be giving it a try, as of now waiting for the admin rights  to run gpedit.msc command.

     

    If you have below environment then you might face the same issue, not sure though.

    OS: Windows 10,8.1,7

    IE:11

    SDM: 14.1.03.2



  • 11.  Re: Attachment Issue on IE 11 with OS win 7 & 10

    Posted May 03, 2017 09:56 AM

    I do run window 10 IE11 on 14.1 and don't experience the problem however as you can see in my screenshot SSL v3 is disabled.

    My SSL config of the tomcat SSL connector is as below:

     

    sslProtocol="TLS" sslEnabledProtocols="TLSv1,TLSv1.1,TLSv1.2" ciphers="TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA,TLS_ECDHE_RSA_WITH_RC4_128_SHA,TLS_RSA_WITH_AES_128_CBC_SHA256,TLS_RSA_WITH_AES_128_CBC_SHA,TLS_RSA_WITH_AES_256_CBC_SHA256,TLS_RSA_WITH_AES_256_CBC_SHA,SSL_RSA_WITH_RC4_128_SHA"

     

    Hope this help.

    /J



  • 12.  Re: Attachment Issue on IE 11 with OS win 7 & 10

    Posted May 03, 2017 10:14 AM

    Thanks Jerome, may be I should check this option.. Please do let me know if you find anything else on this issue..thanks a lot!



  • 13.  Re: Attachment Issue on IE 11 with OS win 7 & 10

    Posted May 10, 2017 12:51 AM

    Adding ciphers to the server.xml file resolved the issue, Thanks a lot!



  • 14.  Re: Attachment Issue on IE 11 with OS win 7 & 10

    Posted May 11, 2017 05:42 AM

    great to know that this have help you.

    Please mark it as answered if the case

    /J