Dear Olivia :
Providing incomplete and confusing information leads to long community threads
I think your best option would be to open a case.
0) The title is unclear on what the issue is
1) The diagram shows Zero transactions so it is not showing the condition at all.
2) It is unclear if you are talking about zero transactions, not seeing a response time, or seeing the components and not the business transaction name. Or all three
3) Does this involve CEM transactions?
4) Is the tracer blame point tracer or something else. Always be clear on which tracer is involved
The quickest resolution:is to put the following in a thread
Issue: Description of issue
Symptoms
What happened before issue (such an upgrade)
APM release
Screenshot before/after or showing the issue
Once you get a resolution from teh case, please post here to help others.
Thanks
Hal German