AnsweredAssumed Answered

Flowdock Zendesk integration is creating a new inbox item for every update

Question asked by BoydWold1350508 on May 3, 2017
Latest reply on May 4, 2017 by Conny Postma

I have the default integration setup with zendesk from flowdock. Whenever a ticket is updated in zendesk, the Target is notified and the update is created in Flowdock. The inbox in flowdock shows the correct item count for updates. E.g. it says 5 or 10 or whatever based on the updates. However, it still creates a new item in the inbox instead of grouping them all together.

 

Is this expected behavior or should I see only one inbox item per zendesk ticket with all the updates in it?

Outcomes