We are trying to integrate CA UIM with ServiceNow. Could anyone can share document for same.
You can use the sdgtw or sngtw probes to generate an incident in the Incident Management process of the ServiceNow application from a UIM Alarm. The incident is generated when an alarm is assigned to the designated UIM user. These probes support the following functionalities:
The sdgtw probe is the preferred probe to use. For more information see the probe's Wiki page:
sdgtw (Service Desk Gateway)
If you need to use another method available in your ServiceNow application other than Incident Management, then you would have to use the sngtw probe since the current GA release of the sdgtw probe (v1.30) will only use the Incident Management method of ServiceNow. The sngtw probe will allow you to customize the method you use as well as the XML queries used to retrieve closed and resolved incidents from ServiceNow so that the corresponding UIM alarms are acknowledged when closed/resolved in ServiceNow. For more information see this probe's Wiki page:
sngtw (ServiceNow Gateway)
We have never been able to push more than about 15 alerts through sngtw / minute -on average- so, be aware of that constraint as you plan your integration.
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