CA Service Management

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  • 1.  Attach a document to Service Contract

    Posted May 07, 2017 07:30 AM

    hello,

     

    i would like to customize and add Attachment Tab in Service Contract.

     

    anyone accomplished this before?



  • 2.  Re: Attach a document to Service Contract

    Posted May 07, 2017 08:00 AM

    Hi Mohamed, 

    This would require quite a bit of customization to accomplish.  I am not sure that anyone out here as done that before.  

    Anyone have any ideas for Mohamed on this?

    Thanks,

    Jon I.



  • 3.  Re: Attach a document to Service Contract

    Posted May 08, 2017 04:21 AM

    Any Ideas Guys??



  • 4.  Re: Attach a document to Service Contract

    Posted May 09, 2017 03:39 PM

    Guys;

     

    any Updates?



  • 5.  Re: Attach a document to Service Contract
    Best Answer

    Posted May 12, 2017 04:50 AM

    I have perfomed this customization for one customer. It is quite easy.

    I based on the following info: http://greggsmith.net/wiki/index.php?title=Attachments_on_Configuration_Items_r12

    Then you need to customize the forms and files:

    detail_svc_contract.htmpl
    - list_attmnt_sd.htmpl
    - xx_attmnt_tab.htmpl
    - z_attmnt_svcctr.maj

    Good luck!



  • 6.  Re: Attach a document to Service Contract

    Posted May 12, 2017 06:11 AM

    Can you please share with me the steps

     

    Sent from my iPhone



  • 7.  Re: Attach a document to Service Contract

    Posted May 12, 2017 06:18 AM

    appreciate if you can share the steps and the customized fields that you created, its really urgent please