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Reopened Tickets in CA SDM

Question asked by ishani on May 8, 2017
Latest reply on May 11, 2017 by banin02

Hi,

I want to get the count of reopened tickets(R/I/P) in reporting. But I cant segregate the normal ticket with Reopened ones. What procedure should I have to follow in SDM for this segregation. Please guide.

 

 

Thanks

Ishani

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