AnsweredAssumed Answered

Configuration Item / Location best practice

Question asked by GBawden on May 8, 2017
Latest reply on May 28, 2017 by TMACUL

Hi all

I have a question about Configuration Item / Location best practice. Our organisation is a University. We have numerous buildings and in the buildings we have lecture venues. Lecture venues have AV Equipment and PC's, which are CI's on their own.


We want to be able to report on calls per lecture venue. As I see it there are 2 ways to do this:

1) Create a CI for each lecture venue. The CI would have class/family "Lecture venue" and then would be assigned to a specific location eg Building A


2) Have a separate location for each venue eg A Building Venue 1


I am leaning towards using the CI for this but I would like to get a sense if there is a best practice for this