CA Service Management

Hi,
While I am searching a Knowledge Document via Search->Knowledge Document Export button is not visible. But when I tried to search a Knowledge Document directly from top right corner, Export button is visible. Please share me the views to make the button visible from Search->Knowledge Document.

Thanks,
Divya N.

• What version of SDM and browser?
• Is this an issue that occurs against the primary/background server, or only against the secondary/application servers?

You may have hit a known issue. See:

Fixed Issues - 14.1.02 - CA Service Management - 14.1 - CA Technologies Documentation 

Specifically this one:

EXPORT BUTTON REMAINS DIMMED OR DISABLED WITH NON-IE BROWSER 

So try loading the latest cumulative patch to a test server as a first step. Check the readme notes as this one requires a variable update ie:

1. Edit the NX.env file and set the
NX_LOCAL_SERVLET_SERVER_URL environment
variable to point to the servlet on the local server similar using the following format:

@NX_LOCAL_SERVLET_SERVER_URL=http://<secondary_server>:8080

But there may be a few Export Button issues out there. Also try a search against this CA Community.

Failing that, log a CA Support issue and we'll sort it out.

Thanks, Kyle_R.

Hi Divya,

I was able to see the same behavior on my test box with r14.1 C3. I am not sure if it is working by design or an unexpected behavior. So I recommend opening a support case for this.

Thank you,

Kaori

Hi Kaori,

      I have raised a CA support ticket for this. This is working as per design only. But I am fetching the possibilities of adding Export button to the search list.

Thanks,

Divya N.

Hi Divya,

Thank you for letting me know.

It should be a good idea to open an idea for this.

Kind regards,

Kaori