CA Service Management

  • 1.  18 Courses Now Available for Service Management 17.0

    Broadcom Employee
    Posted May 08, 2017 09:33 AM

    The courses below are now available in the LMS and will be included in the next cycle of Learning Path Updates planned for May 15. We are taking a new approach for courses that have no significant impact from the new release and bundling the existing content with the latest version of the cumulative differences. For example, we have taken the 14.1 version (existing course) and bundled that with the SM 17.0 Cumulative Differences. This is because content and labs have not changed but would like to ensure folks are aware of new color and fonts and other small changes that do not impact the delivery of the course.

    33SVD2086B      

    CA Service Desk Manager 17.0: Implementing Advanced Availability 200 Bundle 

    ILT Bundle                               

    1 day

    33SVD2086S      

    CA Service Desk Manager 17.0: Implementing Advanced Availability 200 Bundle 

    Dynamic Lab Bundle                 

    6.5 hours

     
    33SVD2087S
    CA Service Desk Manager 17.0 Support Automation 200 Bundle
    Dynamic Lab Bundle
    6.5 hours

    33SVD2087B
    CA Service Desk Manager 17.0 Support Automation 200 Bundle
    ILT Bundle
    1 day

    33SVD2088S
    CA Service Desk Manager 17.0 CMDB Population 200 Bundle

    Dynamic Lab Bundle
    13 hours

    33SVD2088B
    CA Service Desk Manager 17.0 CMDB Population 200 Bundle
    ILT Bundle
    2 days

    33SVD2089S
    CA Service Desk Manager 17.0 CMDB Data Management 200 Bundle
    Dynamic Lab Bundle
    6 hours

    33SVD2089B
    CA Service Desk Manager 17.0 CMDB Data Management 200 Bundle
    ILT Bundle
    1 day

    33SVD3023S
    CA Service Desk Manager 17.0: Managing the Reporting Environment with CABI 4.x 300 Bundle
    Dynamic Lab Bundle
    6.5 hours

    33SVD3023B
    CA Service Desk Manager 17.0: Managing the Reporting Environment with CABI 4.x 300 Bundle
    ILT Bundle
    1 day

    33SVD3024S
    CA Service Desk Manager 17.0: Building Web Intelligence Reports with CABI 4.x 300 Bundle
    Dynamic Lab Bundle
    6.5 hours

    33SVD3024B
    CA Service Desk Manager 17.0: Building Web Intelligence Reports with CABI 4.x 300 Bundle
    ILT Bundle
    1 day

    33SVD3025S
    CA Service Desk Manager 17.0: Managing the Reporting Environment with CABI 6.x 300 Bundle
    Dynamic Lab Bundle
    3.5 hours

    33SVD3026S
    CA Service Desk Manager 17.0: Modify Forms and Database 300 Bundle

    Dynamic Lab Bundle
    13 hours

    33SVD3026B
    CA Service Desk Manager 17.0: Modify Forms and Database 300 Bundle

    ILT Bundle
    2 days

    33SVD3027S
    CA Service Desk Manager 17.0: Process Automation Integration 4.x 300 Bundle
    Dynamic Lab Bundle
    13 hours

    33SVD3027B
    CA Service Desk Manager 17.0: Process Automation Integration 4.x 300 Bundle
    ILT Bundle
    2 days

    33CAT3003B
    CA Service Catalog 17.0: Process Automation Integration 300 Bundle
    ILT Bundle
    3 days



  • 2.  Re: 18 Courses Now Available for Service Management 17.0

     
    Posted May 08, 2017 11:33 AM

    Thanks for sharing this great info with the community Lisa!

    18 Courses Now Available for Service Management 17.0