CA Service Management

  • 1.  How displays  alg.description in a notification

    Posted May 10, 2017 12:30 PM

    Hi comunity
    I need to displays in a notification the field "User descriptión" alg.description if is changed this should displays the last comment in of the ticket in the notification so what is the way to put the variable in the notification

    i tried with
    @{call_req_id.alg.description}
    @{call_req_id.act_log.description}
    @{call_req_id.act_log.0.description}

    But dont works

    Please if someone know how can i do this please let me know

     



  • 2.  Re: How displays  alg.description in a notification

    Posted May 10, 2017 12:35 PM

    Use

    @{description}

     

    most probably you already working in alg context



  • 3.  Re: How displays  alg.description in a notification

    Broadcom Employee