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Search - results or form shown with additional search arguments?

Question asked by mike.beasley on May 11, 2017
Latest reply on Nov 6, 2017 by Paul_Coccimiglio

We have a situation where we have customised the detail forms for incidents and changes by restricting the search for the requester and affected user. We have done this by populating the 'additional search arguments' box (extraURL="ADDITIONAL_WHERE..." in the htmpl file).

 

Before making this change, the search form came up when we clicked on the search link on the detail form. After making the change, the search results come up.

 

Our customer would like to see the search form rather than the results. CA's opinion is that the product is working as designed. Is there any customisation we can do to change what happens?

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