CA Client Automation

  • 1.  Software Usage - Not enable

    Posted May 11, 2017 10:02 AM

    Friends, good afternoon!

    I'm trying to enable software monitoring by use, but I can not.
    Below is the error that happens and link I did but did not work.

     

    Anyone have an idea there?

     

     

    Link 

    https://communities.ca.com/message/241931827?commentID=241931827#comment-241931827 

    Software Usage Collect Task - CA Client Automation - 12.9 - CA Technologies Documentation 

     

    My Version

     

    SO: Win2008 R2  / MDB SQL 2008



  • 2.  Re: Software Usage - Not enable
    Best Answer

    Broadcom Employee
    Posted May 12, 2017 04:09 AM

    Hello,

     

    When we right click on a Software definition, the option "Enable Usage Monitoring..." is greyed if there is no file defined in its software definition signature.

     

     

    See this document for more details :

    Why "Enable Usage Monitoring..." option is disabled for some Software of type "CA Provided" ? 

     

     

    The message "Software Usage tasks can only be created in context of a Group or an Asset" appears if we try to create the "Software Usage" Collect Task under "Control Panel/Configuration/Collect Tasks" in ITCM GUI :

     

     

     

     

     

    "Software Usage" collect task should be created under a group :

     

    or a computer :

     

     

     

    Thanks.

    Regards,

    Jean-Yves



  • 3.  Re: Software Usage - Not enable

    Posted May 12, 2017 07:55 AM

    Gui,  thks.

    I'll verify you,



  • 4.  Re: Software Usage - Not enable

    Posted May 22, 2017 08:37 AM

    Hi, Gui

    Problem resolved.

     

    It does not let you go straight into settings, task collections.
    First I have to create inside folder where already having a link ..
    Thank you for your help.