CA Service Management

Hi Community,

I have hyperlink from element in service catalog request, I am looking to hide/show this hyperlink form field based on the status of the service request.

Generally, this form field is in hide by default but when the sc request moved to 'pending fulfillment' status I want this field has to visible. 

any suggestion on how achieve this?

Thanks,

Venkat

You can invoke a JavaScript function onLoad of your form using the JavaScript expression _.request.status similar to the following:

showLabel:function(){
  if (_.request.status==1000){
    ca_fdShowField(ca_fd.formId,'lbl_5');
  }
}

You can refer to the following for additional information on JavaScript expressions:

https://docops.ca.com/ca-service-management/14-1/en/using/service-catalog-management/manage-forms/perform-automated-tasks-in-form-fields/use-javascript-expressions-in-fields