AnsweredAssumed Answered

How create a notification rule and pass automatic to an other status

Question asked by christian.victoria on May 11, 2017
Latest reply on May 30, 2017 by TMACUL

Hi everyone



I would like to know if there is one way of create a notification rule  to send a notification if there isn´t activity in the ticket on some status, and after 72 hours pass automatic to other status




has anyone knows one way or has some suggestion?
Thanks a lot