Auto Ticket assignation

Discussion created by rkalidh87 on May 11, 2017
Latest reply on May 15, 2017 by Phani Devulapalli



I have my UIM 8.4 integrated with SNOW. I have an issue where if an alert raised for SQL service is down, Ticket is getting assigned  to Windows Team Instead of SQL team. Is there any logic that we can implement to assign tickets to correct groups based on alarm title or any other parameters. Please help me to achieve this.