AnsweredAssumed Answered

how to add some field in Report (Web intelligence Rich client )

Question asked by yusuf.khan on May 15, 2017
Latest reply on May 18, 2017 by Louis_van_Amelsfort

Hi all,

 

Am trying to build a Request ticket details Report. their i am unable to find below mentioned fields:

 

1.Response SLA Status

2.Resolution SLA  Status

3.Response Time

4.Resolution Time

5.Ticket Type

6.Subject

7. Created By

 

 

Can anyone tell how can i add the same in my report.

 

need step by step procedure for the same.

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