AnsweredAssumed Answered

how to add some field in Report (Web intelligence Rich client )

Question asked by yusuf.khan on May 15, 2017
Latest reply on May 18, 2017 by Louis_van_Amelsfort

Hi all,


Am trying to build a Request ticket details Report. their i am unable to find below mentioned fields:


1.Response SLA Status

2.Resolution SLA  Status

3.Response Time

4.Resolution Time

5.Ticket Type


7. Created By



Can anyone tell how can i add the same in my report.


need step by step procedure for the same.