CA Service Management

  • 1.  CA SDM 12.6

    Posted May 17, 2017 01:59 AM

    I have some reports created in Web Intelligence Rich Client 12.3. I would like to display this report under reports tab in CA SDM. I know there is a way to create web forms & add them as a startup page for role specific tabs but all of these reports are the default crystal reports which i cannot edit since we do not have the license. We use WEB I. 

     

    We are able to access the webi reports using a Infoview button under the reports tab in CA SDM but what I am trying to do is make my webi reports available under web forms (CA SDM->Administration->Security & Role Management->Role Management->WebForms) in CA SDM. I can only see the default crystal reports here but need to find a way to make my webi reports available here.

     

    Would appreciate if some one provides assistance on this query.



  • 2.  Re: CA SDM 12.6
    Best Answer

    Broadcom Employee
    Posted May 17, 2017 05:50 AM

    Hi,

     

    Please check the below link For reference. You have to use 1 existing crystal report in webform and make a copy of it and edit it with your webi report name.

    Creating a new Web Intelligence report and placing it on the Service Desk Reports tab.