Date: May 18, 2017
To: CA Service Management Customers
From: The CA Technologies Service Desk Manager Product Team
Subject: General Availability Announcement for Xtraction 2017.1.0419.01 (17.1/0000 in CA systems) for CA Service Management (a third party product)
On behalf of CA Technologies, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services. As part of our ongoing commitment to customer success, we regularly release updated versions of our products. Today, we are pleased to announce that Xtraction 17.1 for CA Service Management (a third party product) is now available.
You can download your copy of Xtraction 17.1 for CA Service Management from CA Support Online https://support.ca.com/. Since it is a third party product you will see the letters N/A before the product name as it is not a CA branded product.
If you have any questions or require assistance contact CA Customer Care online at http://www.ca.com/us/customer-care.aspx where you can submit an online request using the Customer Care web form: https://communities.ca.com/web/guest/customercare. You can also call CA Customer Care at +1-800-225-5224 in North America or see http://www.ca.com/phone for the local number in your country.
Thank you again for your business.