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How to view service catalog attachments in service desk

Question asked by walxarus on May 18, 2017
Latest reply on May 30, 2017 by TMACUL

Hello, I can currently see the service catalog attachments in servicedesk using the default rule that comes with the services catalog (when creating a catalog case a linked ticket is created in servicedesk with the form information).

 

 

 

but I see that Said attachment is a link, ie to access the attachment the analyst must have access to the catalog of services.

 

 

 

In my client there are analysts whose authentication is by Pin (Access type for external agents) and the EEM is configured with the LDAP of the organization. Is there any other way to view attachments for user analysts in servicedesk who do not have access to the service catalog?

 

Synchronizing files?

 

 

 

 

Thanks!!

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