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How to change the value "CA UIM Alarm Field for Incident Id" ?

Question asked by FelipeRS on May 18, 2017
Latest reply on Jun 7, 2017 by FelipeRS

Good afternoon,


I'm testing the probe sdgtw, and verify that it populates the "custom_4" field with some information besides the ticket number, as shown below.



I would like to show only the numer of the ticket, as it was in the probe cadgtw.


Anyone know if it's possible to change?