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Error with CSV import: Message 10010: Unrecognized CSV header

Question asked by kcole1.1 on May 19, 2017
Latest reply on May 22, 2017 by Miquel-Gilibert-i-Sunye

I'm attempting to use the CSV import for the first time.

I have downloaded the sample file, entered the required information, and saved the file.

I chose the saved CSV file and selected "Import Devices"

I keep get a message "Importing file ... 100% completed"

But then get "CSV Row 0" "Import Errors" "Message 10010: Unrecognized CSV header"

 

Regardless of normal troubleshooting ... downloading a new sample CSV, ensuring that required data is added without obvious errors, saving the file is correctly done, etc ... changes the result.

 

CSV Import Error - Message 10010: Unrecognized CSV header

 

What am I doing incorrectly?

 

Thanks in advance!

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