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Installing Browser Agent

Haruhiko Davis

Haruhiko DavisMay 23, 2017 10:24 AM

Did you install the Experience Collector?
osvaldog

osvaldogMay 23, 2017 10:36 AM

10.3

  • 1.  Installing Browser Agent

    Posted May 23, 2017 10:22 AM

    Hi People!,

     

    I've installed Browser Agent and I followed documentation

     

    Install the Browser Agent - CA Application Performance Management - 10.3 - CA Technologies Documentation 

     

    But I can't see any metrics related with it. I've enabled cookies in App Server and Browser IE 11 but they still don't appears



  • 2.  Re: Installing Browser Agent

    Broadcom Employee
    Posted May 23, 2017 10:24 AM

    Did you install the Experience Collector?



  • 3.  Re: Installing Browser Agent

    Posted May 23, 2017 10:28 AM

    Experience Collector? no, it isn't in the documentation.



  • 4.  Re: Installing Browser Agent

    Posted May 23, 2017 10:30 AM

    Could you tell me please where I can find instructions for it instalation? Thanks



  • 5.  Re: Installing Browser Agent

    Broadcom Employee
    Posted May 23, 2017 10:34 AM

    What version of APM? Depending on the version you may see it listed as Digital Experience Collector  (DxC).



  • 6.  Re: Installing Browser Agent

    Broadcom Employee


  • 7.  Re: Installing Browser Agent

    Posted May 23, 2017 10:36 AM

    10.3



  • 8.  Re: Installing Browser Agent

    Broadcom Employee
    Posted May 23, 2017 10:38 AM

    Look at my last comment and go to the wiki and install DxC.



  • 9.  Re: Installing Browser Agent

    Posted May 23, 2017 10:45 AM

    Is it only available for 10.5?



  • 10.  Re: Installing Browser Agent

    Broadcom Employee
    Posted May 23, 2017 10:50 AM

    No, the DxC is available for 10.3. It did change with 10.5 and is now called .CA Experience Collector (CEC).

     

    Again, check the doc for your version. I can't remember offhand if DxC is a separate download from APM.



  • 11.  Re: Installing Browser Agent

    Posted May 23, 2017 10:47 AM

    Sorry, but I don't understand...why I need that if it doesn't requiered in documentation ?



  • 12.  Re: Installing Browser Agent
    Best Answer

    Broadcom Employee
    Posted May 23, 2017 10:54 AM

    Hi Osvaldo,

     

    Experience Collector (DxC) was introduced in 10.5 indeed.

    I would check if IE has "compatibility mode" enabled or not (see our 10.3 comp. guide to see the supported browsers and versions).

    If that is fine I would suggest to try in different browser (eg: Firefox, Chrome) and use development tools (F12 key) to find out if the snippet has been inserted successfully.

    Other than that I would check the troubleshooting described in the guide:

    Browser Agent Troubleshooting - CA Application Performance Management - 10.3 - CA Technologies Documentation 

    Browser Metrics Do Not Appear - CA Application Performance Management - 10.3 - CA Technologies Documentation 

     

    Regards,

    Jose



  • 13.  Re: Installing Browser Agent

    Posted May 23, 2017 11:05 AM

    Gracias José!



  • 14.  Re: Installing Browser Agent

    Posted May 24, 2017 10:18 AM

    I'm checking the trobuleshooting list and I'd like more info about this items:

     

          I guess it should be inserted in page like here

             <head>
    <title>Ticket Monster</title>
    <meta http-equiv="Content-Type" content="text/html; charset=utf-8">
    <meta name="viewport" content="width=device-width, initial-scale=1, user-scalable=no">
    <script type="text/javascript" src="resources/js/libs/modernizr-2.8.3.min.js"></script>
    <script type="text/javascript" src="resources/js/libs/require.js" data-main="resources/js/configurations/loader"></script>
    <script type="text/javascript" charset="utf-8" async="" data-requirecontext="_" data-requiremodule="loader" src="resources/js/configurations/loader.js">
    </script><script type="text/javascript" charset="utf-8" async="" data-requirecontext="_" data-requiremodule="desktop" src="resources/js/configurations/desktop.js"></script>
    <script type="text/javascript" charset="utf-8" async="" data-requirecontext="_" data-requiremodule="jquery" src="resources/js/libs/jquery-2.0.3.js"></script>
    <script type="text/javascript" charset="utf-8" async="" data-requirecontext="_" data-requiremodule="router" src="resources/js/app/router/desktop/router.js"></script>
    <link rel="stylesheet" href="resources/css/bootstrap.css" type="text/css" media="all"><link rel="stylesheet" href="resources/css/bootstrap-theme.css" type="text/css" media="all">
    <link rel="stylesheet" href="resources/css/screen.css" type="text/css" media="all"><link href="http://fonts.googleapis.com/css?family=Rokkitt" rel="stylesheet" type="text/css">
    <script type="text/javascript" charset="utf-8" async="" data-requirecontext="_" data-requiremodule="utilities" src="resources/js/app/utilities.js"></script>
    <script type="text/javascript" charset="utf-8" async="" data-requirecontext="_" data-requiremodule="app/models/booking" src="resources/js/app/models/booking.js"></script>
    <script type="text/javascript" charset="utf-8" async="" data-requirecontext="_" data-requiremodule="app/models/event" src="resources/js/app/models/event.js"></script>
    <script type="text/javascript" charset="utf-8" async="" data-requirecontext="_" data-requiremodule="app/models/venue" src="resources/js/app/models/venue.js"></script>
    <script type="text/javascript" charset="utf-8" async="" data-requirecontext="_" data-requiremodule="app/collections/bookings" src="resources/js/app/collections/bookings.js"></script>
    <script type="text/javascript" charset="utf-8" async="" data-requirecontext="_" data-requiremodule="app/collections/events"
    </head>

       But it doesn't. 

    • Review the agent logs to verify the apmbrowseragent.js file location 

             Where it should be placed?

    • Verify if the apmbrowseragent.js file is downloading from the application server from the snippet.js file. If not, deploy the Browser Agent JavaScript to a different location.

             It's not clear for me



  • 15.  Re: Installing Browser Agent

    Broadcom Employee
    Posted May 23, 2017 11:07 AM

    Dear Osvaldo:

         Please read the three above links and let us know if it addresses your situation

     

    Thanks

    Hal German



  • 16.  Re: Installing Browser Agent

    Posted May 24, 2017 11:43 AM

    I'm checking the trobuleshooting list and I'd like more info about this items:

     

          I guess it should be inserted in page like here

             <head>
    <title>Ticket Monster</title>
    <meta http-equiv="Content-Type" content="text/html; charset=utf-8">
    <meta name="viewport" content="width=device-width, initial-scale=1, user-scalable=no">
    <script type="text/javascript" src="resources/js/libs/modernizr-2.8.3.min.js"></script>
    <script type="text/javascript" src="resources/js/libs/require.js" data-main="resources/js/configurations/loader"></script>
    <script type="text/javascript" charset="utf-8" async="" data-requirecontext="_" data-requiremodule="loader" src="resources/js/configurations/loader.js">
    </script><script type="text/javascript" charset="utf-8" async="" data-requirecontext="_" data-requiremodule="desktop" src="resources/js/configurations/desktop.js"></script>
    <script type="text/javascript" charset="utf-8" async="" data-requirecontext="_" data-requiremodule="jquery" src="resources/js/libs/jquery-2.0.3.js"></script>
    <script type="text/javascript" charset="utf-8" async="" data-requirecontext="_" data-requiremodule="router" src="resources/js/app/router/desktop/router.js"></script>
    <link rel="stylesheet" href="resources/css/bootstrap.css" type="text/css" media="all"><link rel="stylesheet" href="resources/css/bootstrap-theme.css" type="text/css" media="all">
    <link rel="stylesheet" href="resources/css/screen.css" type="text/css" media="all"><link href="http://fonts.googleapis.com/css?family=Rokkitt" rel="stylesheet" type="text/css">
    <script type="text/javascript" charset="utf-8" async="" data-requirecontext="_" data-requiremodule="utilities" src="resources/js/app/utilities.js"></script>
    <script type="text/javascript" charset="utf-8" async="" data-requirecontext="_" data-requiremodule="app/models/booking" src="resources/js/app/models/booking.js"></script>
    <script type="text/javascript" charset="utf-8" async="" data-requirecontext="_" data-requiremodule="app/models/event" src="resources/js/app/models/event.js"></script>
    <script type="text/javascript" charset="utf-8" async="" data-requirecontext="_" data-requiremodule="app/models/venue" src="resources/js/app/models/venue.js"></script>
    <script type="text/javascript" charset="utf-8" async="" data-requirecontext="_" data-requiremodule="app/collections/bookings" src="resources/js/app/collections/bookings.js"></script>
    <script type="text/javascript" charset="utf-8" async="" data-requirecontext="_" data-requiremodule="app/collections/events"
    </head>

       But it doesn't. 

    • Review the agent logs to verify the apmbrowseragent.js file location 

             Where it should be placed?

    • Verify if the apmbrowseragent.js file is downloading from the application server from the snippet.js file. If not, deploy the Browser Agent JavaScript to a different location.

             It's not clear for me



  • 17.  Re: Installing Browser Agent

    Broadcom Employee
    Posted May 24, 2017 11:51 AM

    Hi Osvaldo,

     

    If “WilyCmd” is not appearing in the source code of the page and “?WilyCmd=cmdJS” not appearing in development tools (Network tab) more likely the snippet is not inserted and the agent logs (config/logs directory - introscopeagent.log) should tell why the snippet is not inserted. Also by enabling trace logging would give more details:

     

    log4j.logger.IntroscopeAgent.BrowserAgent=TRACE#com.wily.util.feedback.Log4JSeverityLevel, logfile

     

    Regards,

    Jose



  • 18.  Re: Installing Browser Agent

    Broadcom Employee
    Posted May 24, 2017 11:56 AM

    From teh install link previously submitted

     

    Install the Browser Agent - CA Application Performance Management - 10.2 - CA Technologies Documentation

      • The <Agent_Home>/examples/APM/BrowserAgent/js directory contains the JavaScript files: snippet.js, apmbrowseragent.js, and apmbrowseragentextensibility.js. By default, the Browser Agent packages these files in the BrowserAgentExt.jar file that is located in the /ext directory. In the js directory, all JavaScript text is not formatted and spaced. In the BrowserAgentExt.jar, the text is truncated (for example, minified). You can configure different file locations for the snippet.js file and the apmbrowseragentextensibility.js file. The apmbrowseragentextensibility.js file is a template file that you can use for JavaScript extensions.