AnsweredAssumed Answered

Close button/url in email notification

Question asked by InfiniteLoop on May 24, 2017
Latest reply on May 27, 2017 by TMACUL

Hello good morning!


I was asked about the posibility of having a custom button in the email body with the Resolve notification to let end users close the ticket from there so they don't need to login in SDM/USS to perform this action.


Is this posible? Maybe instead of a button in the email could be a link?