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ITSM Requirements for CA Service Manager tool

Question asked by ricklicio on May 26, 2017
Latest reply on May 31, 2017 by Kyle_R

Hi experts!

 

I really need someone can help me with this topic.
I need to find out if the CA Service Manager tool has OOTB the following requirements:

 

1 - The tool has the functionality of taking a photo of the IC (like a snapshot) before performing an RFC, and if in case the RFC does not run successfully, do a rollback in IC configuration.

 

2 - The tool has following types of relationship between CIs: "parent / child"; "Is connected to"; "It depends on"; "It is part of"; "Reside in"; "Makes use of"; "It's a copy of"

 

3 - Does the problem ticket send a user satisfaction survey when it closes?

 

4 - Is there a "Help" button on the screens for all ITSM modules at Portuguese language to help analysts and users with some guide helps around the ITSM process?

 

5 - Can I relate an incident to a problem with the type of "parent/child" relationship and when the parent is closed, the child automatically close? See that they are different process/module.

 

Thank you very much for your help!


Best Regards,

Ricardo.

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