I really need someone can help me with this topic.
I need to find out if the CA Service Manager tool has OOTB the following requirements:
1 - The tool has the functionality of taking a photo of the IC (like a snapshot) before performing an RFC, and if in case the RFC does not run successfully, do a rollback in IC configuration.
2 - The tool has following types of relationship between CIs: "parent / child"; "Is connected to"; "It depends on"; "It is part of"; "Reside in"; "Makes use of"; "It's a copy of"
3 - Does the problem ticket send a user satisfaction survey when it closes?
4 - Is there a "Help" button on the screens for all ITSM modules at Portuguese language to help analysts and users with some guide helps around the ITSM process?
5 - Can I relate an incident to a problem with the type of "parent/child" relationship and when the parent is closed, the child automatically close? See that they are different process/module.
Thank you very much for your help!