CA Service Management

Hi Team,

This is regarding the Incidents with the  ticket count closed by L1 & L2 Team separately. As all the tickets are closed by L1 team confirming with the user & as L2 team resolves the ticket,
we need separate columns in the report as "Resolved by" & "Closed by" tabs need to be added.

Kindly let us know how can we get these two columns in the report.

Thanks

Shwetha

You need to search for on alg object (act_log).

or

It's possible to do a spel and create 2 field to do

call_req