AnsweredAssumed Answered

Regarding Incidents in BOXI

Question asked by shwetha.gowda on May 27, 2017
Latest reply on May 29, 2017 by TMACUL

Hi Team,

This is regarding the Incidents with the  ticket count closed by L1 & L2 Team separately. As all the tickets are closed by L1 team confirming with the user & as L2 team resolves the ticket,
we need separate columns in the report as "Resolved by" & "Closed by" tabs need to be added.

Kindly let us know how can we get these two columns in the report.