DX NetOps

Hi Team,

i am facing below issue can anyone facing below issue please suggest me your ideas

i am getting multiple tickets through spectrum related to high latency.

i want to stop multiple ticket creation. i need only email notification enough for me.

note we have integrated spectrum with e health and service desk.

Hi

If you are using the SD_Notifier to integrate CA Spectrum with CA Service Desk Manager, you can modify the SANM policy, so that particular High Latency Alarm will not have a Ticket created.

Multiple tickets are due to multiple alarms. You have an option to set a correct Event Variable Discriminator in the configuration of the event that raises the alarm too. By setting Event Variable Discriminator Spectrum will not raise a new alarm if existing alarm has the same Event Variable Discriminator.

Working with Events and Alarms - CA Spectrum - 10.2 and 10.2.1 - CA Technologies Documentation