For management purposes I need to be able to personalize the column set in my incident search list view, to include the incident close date.
Is this possible in any way? If so, can someone please provide me with a "how to"?
You can customize the list_in.htmpl form using Web Screen Painter (WSP). WSP will allow you to edit the form to add the additional column that you want. For information on using WSP to customize forms, please see this section of the documentation:
How to Modify the Web Interface using Web Screen Painter - CA Service Management - 14.1 - CA Technologies Documentation
Hope this helps,
Check if this helps.
I added the following line of code in list_in.htmpl to see the Closed Date in the incident search list:
Added this line of code <PDM_MACRO name=lsCol hdr="Closed Date" attr=close_date> right after
<PDM_MACRO name=lsCol hdr="Assigned To" attr=assignee>
Screenshot for your reference:
Junaid Bin Ghalib
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